Home » Some days are better than others

Some days are better than others

Does that ring true for you? Your customers? Yesterday I stopped by Starbucks for a basic black coffee because I was out of beans at home. I walked out and later discovered it was full of grounds. A terrible cup of Joe. When I mentioned it this morning, they gave me a cup on the house. Fortunately it was fine. A coffee house needs to nail the basics and that’s simple, good coffee. I often wonder if Starbucks has forgotten that. They did good today though.

What do you do when things are not going your way? Do you wallow in self pity or pull yourself together and turn it around? Make some fresh squeezed lemonade? What’s your BATNA?*

While it’s easy to get caught up in the negative vortex, a little perspective shift can stem the downward spiral. You have a choice: let the wrongs of the day rule you or use them as an opportunity to improve. To turn the day towards your favor.

I talked today about neuroplasticity which is the mind’s ability to rewire itself based on changes to your environment, focus, thinking, injury, etc. Previously it was thought the brain developed when young and then was fixed. Taken a step further, you have the ability to direct your brain’s rewiring based on the concept of self-directed neuroplasticity where you change your brain based on where you focus your attention, whether that is your thoughts or time spent honing a skill.

Why wallow in self pity when you can directly influence your sense of happiness by choosing to do so? You can choose not to think of the wrongs of the day as things being done to you but just obstacles to overcome.

I will admit sometimes we want to be a grinch. To be cantankerous to get it out of our system. But make sure you get it out. I know I do this at times. It’s not always easy in the moment to recognize what we’re doing to ourselves and others. Yet the more you practice pulling your act together, the easier it gets. Because your brain will recognize what’s happening sooner and correct course even before you realize it.

As a business, your customers have bad days and may want to take it out on you. Rather than taking that personally, you have the chance to help them turn it around by injecting a little wow and delight into their day. It’s up to them whether to accept it. And a topic for another day but you also need to recognize when some customers are not a good fit for you or your team and actually cause harm in which case you should part ways.

Intentionally working on turning a misstep into opportunity increases your chances for more good days than bad.

*Best alternative to a negotiated agreement

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.