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It took Sue only 10 minutes to create raving fans

It took Sue only 10 minutes to create raving fans

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Last week in Maui we planned to go snorkling in the perfect Hawaiian waters and not having any snorkle shops in mind, happened upon Snorkel Bob’s in a nondescript strip …
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Five for Friday, June 18

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How your insurance rates are influenced by your Tweets - Jeremiah Owyang wrote  a salient post on how insurance companies are mining social data to set insurance rates. He talks …
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The hard work of shipping and making maps

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This isn’t about shipping that package cross country. It’s about making a difference in your job. In your life. And the lives of your customers, prospects and others around you.
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The Friday Five – June 11, 2010

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Group Buying – only for big businesses? I first learned of Groupon, the rapidly growing group-buying company based in Chicago in a recent Inc. magazine feature. This is a rapidly …
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Why you can’t effectively manage a brand by a spreadsheet

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Spreadsheets may be the greatest tool since sliced bread for the finance wizards, but sometimes they’re totally useless. What looks black and white on a spreadsheet – achieving the economies …
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On Great Products and Bad Customer Service

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The much anticipated announcement of iPhone 4 has left most everyone with shiny object syndrome. Our copywriter, Jason, asked “is  it possible to have a crush on a device?” That’s …
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The Friday Five – June 4, 2010

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Happy Friday! The deluge of rain here in Portland continues – we’re all looking forward to potentially drier weather next week. Here are my top picks for this week. Top …
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If I were BP, what would I do now?

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There’s no disputing the Gulf Oil Spill is a disaster of epic proportions. From the initial lives lost in the explosion to the major disruptions of livelihoods and communities around …
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